Returns & Exchanges

We want you to be fully satisfied with your experience at IDEO U. If our resources do not meet your expectations, we offer a straightforward return process within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Log in to your account dashboard and select the 'Order History' section to locate the item you wish to return or exchange.

• 2.
  Complete Return Form

  Fill out our digital return authorization form, specifying the reason for your request to help us improve our future offerings.

• 3.
  Submit for Review

  Click the submit button to send your request to our support team, who will review your eligibility and provide a confirmation email within 48 hours.

• 4.
  Receive Refund or Credit

  Once approved, your original payment method will be credited, or your exchange will be processed, typically appearing in your account within 5-10 business days.